Terms of Service
Last Updated: July 7, 2026
Welcome to iSchedule. Please read these Terms of Service (the “Terms”) and our Privacy Policy carefully, because they govern your use of the iSchedule website, mobile applications, and related services (collectively, the “Services”). iSchedule is operated by J3 Software.
When you agree to these Terms, you are agreeing to resolve any dispute between you and J3 Software through binding, individual arbitration rather than in court. Please review Section 18, “Dispute Resolution for Consumers,” below for details regarding arbitration (including the procedure to opt out).
1. Agreement to Terms
By using the Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, you may not use the Services. If you are accessing and using the Services on behalf of a business (for example, as a service provider registering a listing), you represent and warrant that you have the authority to bind that business to these Terms. In that case, “you” and “your” refer to that business.
2. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.
3. Changes to Terms of Service
We may update these Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the updated Terms on the Services or through other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. Because our Services are evolving over time, we may change or discontinue all or any part of the Services at any time and without notice, at our sole discretion.
4. Who May Use the Services
The Services connect two kinds of users: patrons, who search for and book appointments with local service providers, and providers, who list their business and manage bookings through iSchedule.
(a) Eligibility. You may use the Services only if you are 13 years or older and are not barred from using the Services under applicable law.
(b) Registration and Your Information. To use most features of the Services, you’ll need to create an account. It’s important that you provide us with accurate, complete, and up-to-date information for your account, and you agree to keep it that way. If you don’t, we might have to suspend or terminate your account. You agree not to disclose your account password to anyone and to notify us immediately of any unauthorized use of your account. You’re responsible for all activity that occurs under your account.
(c) Provider Registration. If you register as a provider, you additionally represent and warrant that the business information you provide (business name, address, description, service categories, and staff information) is accurate, that you are authorized to offer the services you list, and that you hold any license, permit, or certification required by law to provide those services in your jurisdiction.
5. The iSchedule Marketplace
iSchedule is a marketplace that connects patrons with independent service providers. iSchedule is not a party to, and does not itself perform, any service booked through the Services. The contract for a booked appointment is between the patron and the provider; iSchedule facilitates discovery, scheduling, and payment processing but is not responsible for the quality, safety, legality, or timeliness of any service a provider performs, or for any acts or omissions of a provider or patron. Providers are solely responsible for the accuracy of their listings and for complying with all laws applicable to their business.
Provider listings are subject to review before becoming publicly visible. We use automated checks (for example, duplicate-listing and prohibited-content detection) together with human review before a listing is approved; we may also request changes, or reject, suspend, or deactivate a listing that violates these Terms or our content policies.
6. Feedback
We welcome feedback, comments, and suggestions for improvements to the Services (“Feedback”). You grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.
7. Provider Subscriptions and Free Trial
Patron accounts are free to create and use. Providers subscribe to one of iSchedule’s subscription tiers (Solo, Team, or Enterprise) to list their business and accept bookings.
(a) Free Trial. New provider self-signups begin with a 30-day free trial. We collect a payment method at signup, but you will not be charged until the trial ends; your subscription then automatically converts to a paid subscription at the tier and billing interval (monthly or annual — annual billing is discounted) you selected. We’ll email you before the trial ends.
(b) Billing. Once your Subscription begins, we (or our payment processor, Stripe) will automatically charge your payment method at the start of each billing period at the then-current Subscription fee, plus applicable taxes, until you cancel. Prices are subject to change upon 30 days’ notice.
(c) Modifying or Cancelling Subscriptions. Upon upgrading or downgrading your plan, you will be credited pro rata for the time remaining in the current billing cycle; downgrading may reduce the features or capacity available to your account. You may cancel your Subscription at any time; cancellation is effective at the end of the then-current billing period, and you will not receive a refund for the unused portion of that period except as described in Section 8 below.
(d) Listing Rejected. If your listing is rejected during our review process, your Subscription is cancelled immediately and you receive an automated, prorated refund for the unused portion of your current billing period.
8. Bookings, Deposits, and Payments
(a) Deposits. Many providers require a deposit to hold an appointment. When you book, you authorize iSchedule to collect your payment information (processed by Stripe or, if your provider uses their own gateway, Authorize.net — iSchedule does not store your full card number). Depending on the provider’s settings, your deposit is either charged immediately when you book, or authorized and then charged only if the provider approves your booking request. If a provider declines your booking request, no charge is made.
(b) Group Sessions. Enrolling in a group session works the same way, using an enrollment fee in place of an individual deposit.
(c) Application Fees. Where iSchedule processes payment on a provider’s behalf via Stripe Connect, iSchedule retains a small application fee from each charge.
9. Cancellations and Refunds
(a) Individual Bookings. Refund of a deposit for a cancelled individual booking is governed by the provider you booked with — providers may set their own cancellation and refund policies, which are shown on their listing. iSchedule processes the refund through the original payment method once the provider (or, where applicable, iSchedule’s support team) authorizes it.
(b) Group Enrollments. If you cancel a group session enrollment more than 24 hours before the session starts (or a different window your provider has configured), your enrollment fee is automatically refunded. Cancelling within that window forfeits the fee.
(c) Subscription Refunds. See Section 7(d) for the refund that applies if a provider’s listing is rejected.
10. Reviews
Patrons who complete a booking may leave a rating and written review of the provider. You may edit your own review’s rating or text once; after that, the review is locked and can no longer be edited (though you may still delete it). Providers may publicly respond to reviews of their business. We may remove a review, or a portion of it, that violates these Terms or our content policies, and either party may report a review for our review.
11. Content and Content Rights
For purposes of these Terms: (i) “Content” means text, graphics, images, and other materials posted, generated, provided, or otherwise made available through the Services; and (ii) “User Content” means any Content that account holders (including you) provide through the Services — for example, provider listing photos and descriptions, or patron reviews. Content includes, without limitation, User Content.
12. Content Ownership, Responsibility, and Removal
iSchedule does not claim ownership of your User Content. By making User Content available through the Services, you grant iSchedule a non-exclusive, transferable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content in connection with operating and providing the Services. You are solely responsible for your User Content and represent that you have all rights necessary to grant this license and that it does not infringe any third party’s rights.
You can remove most User Content by deleting it. Some content, such as reviews, may persist in provider aggregate ratings or records as described in our Privacy Policy even after deletion, to the extent required for accounting or legitimate business records.
13. Mobile App Terms
Subject to your compliance with these Terms, iSchedule grants you a limited, non-exclusive, non-transferable license to download and install a copy of the iSchedule mobile app on a device you own or control, and to run it solely for your own personal or (for providers) business use in connection with the Services. If you access the app through an app store (such as the Apple App Store or Google Play), the app store is not a party to these Terms and is not responsible for the app or for providing any support or maintenance for it; iSchedule is solely responsible for the app and its content, to the maximum extent required by applicable law.
14. General Prohibitions
You agree not to: post Content that infringes another’s intellectual property or privacy rights, is fraudulent or deceptive, or is unlawful, obscene, or harassing; use or mirror the Services or our name/trademarks without our written consent; access non-public areas of our systems; probe or test the security of our systems; bypass any technical measure we use to protect the Services; scrape or data-mine the Services other than through interfaces we provide; send unsolicited advertising or spam through the Services; use the Services for any commercial purpose not permitted by these Terms; reverse-engineer our software; interfere with or overload the Services; collect other users’ personal information without their permission; impersonate any person or entity; or violate any applicable law.
15. Links to Third-Party Websites or Resources
The Services may contain links to third-party websites or resources, including provider websites and payment processors. We provide these links only as a convenience and are not responsible for their content, products, or services. You assume all risk arising from your use of any third-party websites or resources.
16. Termination and Account Deletion
We may terminate your access to the Services, at our sole discretion, at any time, including for violation of these Terms. You may request deletion of your own account at any time (see our Privacy Policy for the full process). After you confirm a deletion request, your account enters a 14-day grace period during which it is deactivated (you cannot book, and your listing or profile is hidden) but not yet erased; logging back in during this window automatically cancels the deletion. After 14 days, your account and personal information are permanently deleted or anonymized as described in our Privacy Policy. Deletion may be delayed if you have outstanding deposits or an appointment scheduled within the next 24 hours.
17. Warranty and Disclaimers
THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, SECURE, OR ERROR-FREE, AND NO WARRANTY REGARDING THE QUALITY OR ACCURACY OF ANY PROVIDER, LISTING, OR CONTENT.
18. Dispute Resolution for Consumers
If you are an individual using the Services for your own personal use (not on behalf of a business), any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action. You may instead pursue a qualifying claim in small claims court, and either of us may seek injunctive relief in court to protect our intellectual property rights. You may opt out of this arbitration agreement entirely by sending written notice within 30 days of first agreeing to these Terms, as described in the arbitration procedures we make available on request.
19. Indemnity
You will indemnify and hold harmless J3 Software and its officers, directors, employees, and agents from any claims, disputes, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or connected with (i) your access to or use of the Services, (ii) your User Content, or (iii) your violation of these Terms.
20. Limitation of Liability
NEITHER J3 SOFTWARE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES. IN NO EVENT WILL OUR TOTAL LIABILITY EXCEED THE AMOUNTS YOU HAVE PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT MADE ANY PAYMENTS TO US. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.
21. Governing Law
[Jeremy / legal: confirm the operating entity name and governing-law jurisdiction below — carried over unchanged from the J3 Software base and not yet confirmed for iSchedule specifically.] These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws provisions, and the state and federal courts located in East Baton Rouge Parish, Louisiana have exclusive jurisdiction over any dispute not subject to arbitration under Section 18.
22. General Terms
These Terms constitute the entire agreement between J3 Software and you regarding the Services, superseding any prior understandings. If any provision of these Terms is held invalid, the rest remain in full force. You may not assign these Terms without our written consent; we may freely assign them. Our failure to enforce any right or provision will not be considered a waiver of that right or provision.
Contact Information
If you have any questions about these Terms or the Services, please contact us at legal@ischedule.com.